Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We generally have two main delivery options

  • Free delivery, which takes between 15 and 30 days and
  • Flat rate delivery of $45, which takes 12 to 20 days

Whichever option you choose, we try to deliver on time and in most cases, delivery time may be less than what has been stipulated above.

Which payment methods are accepted in the Online Shop?

PetsImpress uses two main payment methods:

  • Paypal: with this method, a customer who has a PayPal Account can comfortably use that to pay. Customers without paypal account can also pay with all major credit & debit cards, using paypal’s secure payment platform.
  • Rave Payment: with Rave accepting payments online is made easier, safer and secure with their top-notch payment platform. All major cards are accepted worldwide.
How long will delivery take?

We generally have two main delivery options

  • Free delivery, which takes between 15 and 30 days and
  • Flat rate delivery of $45, which takes 12 to 20 days

Whichever option you choose, we try to deliver on time and in most cases, delivery time may be less than what has been stipulated above.

How secure is shopping in the Online Shop? Is my data protected?

PetsImpress takes the security of our customers very seriously. That’s why we have implemented the following:

  • Use of SSL (Secure Sockets Layer): it’s the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral. SSL is an industry standard and we use it in the protection of your online transactions with our customers on our platform.
  • Payment Platforms: the payment platforms that we use are very strict with security, and hence have put in measures to make your online shopping with us very safe and secure.
What exactly happens after ordering?

After you place your order, we communicate with you every step of the way. From order placement to fulfilment, every step is made tranparent. We even give you a code by which you can always track the status of your order.

Do I receive an invoice for my order?

All orders with us come with an invoice.